Merchant Onboarding Associate

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Job Description

Are you a service-minded professional looking for your next challenge? Does being a part of one of Europe’s fastest growing companies interest you? If so, then we'd love to chat!

As part of our expansion, we are soon launching in Bulgaria! To get there, we must first assemble a team of motivated superheroes—ranging from sales through onboarding to account management—who’ll make Wolt the go-to brand to order from in Bulgarian too. We are now looking for an Onboarding Associate to join our team!

Role Overview

As an Onboarding Associate, you’ll be tasked with providing exceptional partner experience and outstanding service during the onboarding of our restaurant partners, which strongly contributes to long-term operational success. Your tasks will include managing the partnership during the onboarding process, and ensuring that all necessary data inputs are available in a timely manner. You will also act as a key communicator between our operations team and restaurant partners in order to ensure a seamless onboarding process by driving the resolution of any obstacles encountered.

Key Responsibilities

The day-to-day will evolve with the company’s continued growth, but in this role, you are going to, among many other things:

• Successfully onboard venues onto the Wolt platform and ensure an optimal and speedy process at all times.

• Build relationships with our restaurant partners, help them through the onboarding process, and ensure long-term operations success by training them on using our systems and keeping them up to speed on any updates.

• Drive efficiency: Help move roadblocks, and remove bottlenecks throughout the onboarding funnel to drive onboarding velocity.

• Maintain high standards: Ensure our portfolio of restaurants reaches the highest Wolt service standards in both pragmatic and aesthetic terms.

Qualifications

Our ideal candidate is structured, proactive, and detail-oriented, not shy to pick up the phone and push stakeholders to drive speed of execution. Key qualities include:

• Logical problem-solving skills with a bias for action and impact.

• Proactive ownership mentality: An independent thinker who can work with limited guidance, but through grit and determination can deliver a successful outcome.

• Excellent interpersonal skills: You will be working with a lot of different people both internal and external.

• Experience in sales, account management, or customer support is an advantage.

• Excellent written and oral communication skills in Uzbek, Russian, and English.

Why Work at Wolt?

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then this is something for you!

At Wolt, we’re about getting things done. You’ll probably enjoy it here if you like taking ownership, developing yourself, and being around friendly, humble, and ambitious people. We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that… work, Wolt might be for you.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.